Refund policy

1. Right of Withdrawal (Ångerrätt)

In accordance with the Swedish Distance Contracts Act (Lag (2005:59) om distansavtal och avtal utanför affärslokaler), you have a statutory right to withdraw from your purchase within 14 days from the day you, or a third party designated by you, receive the physical goods.

2. Conditions for Returns

To be eligible for a full refund, the following conditions must be met:
● The product must be in its original condition.
● You have the right to inspect the goods, but the product must not have been used or installed.
● The product should preferably be returned in its original packaging.

3. Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to:
● Custom-made products: Goods that have been manufactured according to your unique specifications or have a clear personal touch (e.g., inspection hatches made to non-standard custom measurements).

4. How to Initiate a Return

1. Notify us: Contact us at [Insert Email Address] within 14 days of receiving your order. State your name, order number, and the items you wish to return.
2. Ship the items: Send the goods back to us without undue delay and no later than 14 days after notifying us of your withdrawal.
3. Return Shipping Costs: Unless otherwise stated or if the product is defective, the customer is responsible for the return shipping costs.

5. Refunds

Once we receive and inspect your return, we will process your refund.
● The refund will include the full purchase price and the original shipping cost (standard shipping).
● We will use the same payment method you used for the initial transaction.
● Refunds are typically processed within 14 days of receiving your return notification, provided we have received the goods or proof of return.

6. Complaints and Defects (Reklamationsrätt)

According to the Swedish Consumer Sales Act (Konsumentköplagen), you have a 3-year right to claim defects.
● If a product is broken or faulty, please contact us immediately with photos and a description of the defect.
● For approved complaints, we will cover all shipping costs and provide a replacement, repair, or full refund.

7. Dispute Resolution

In the event of a dispute that we cannot resolve together, we recommend contacting the Allmänna Reklamationsnämnden (ARN):
● Website: www.arn.se
● Address: Box 174, 101 23 Stockholm